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Returns, Warranty and Cancellation Policies

IN-CLUB PURCHASES

30-Day Return Period - Not Defective or Damaged
Jewelry cannot be returned. For all other items, PriceSmart will issue a full refund for merchandise returned, along with the original PriceSmart receipt, within (30*) days from the date of purchase / receipt. (Not applicable for Colombia(**)). Merchandise must be complete (including any manuals and accessories), unused, and in its original, unopened packaging with the factory seal intact. Damaged or altered merchandise and perishable items cannot be returned. The original PriceSmart receipt must be presented at time of return (Not applicable for Colombia(**)).

Defective & Damaged Merchandise
Items that are demonstrably defective or fail to work within (30*) days from the date of purchase / receipt can be returned to PriceSmart for a full refund or exchange. The original PriceSmart receipt must be presented at time of return (Not applicable for Colombia (**)). Altered merchandise or merchandise damaged by misuse, accidents, fire, flood, or acts of God, or that failed as a result of being used on voltages or circuits for which it was not designed, or fluctuating voltages, may not be returned or covered by warranty.

Warranty & Repair
Items that fail more than (30*) days after purchase / receipt and within the manufacturers’ warranty period will be repaired, exchanged or refunded by PriceSmart at its sole discretion.

The original PriceSmart receipt must be presented at time of return (Not applicable for Colombia (**)). Altered merchandise or merchandise damaged by misuse, accidents, fire, flood or acts of God is not covered by warranty. Merchandise that failed as a result of being used on voltages or circuits for which it was not designed, or fluctuating voltages, is not covered by warranty.

Some brands that PriceSmart sells have service clubs and workshops within a member country.  In this case, the service club/workshop will cover the warranty directly. The member must take the item directly to their service workshops. Please consult the repair procedure when removing the article from the club.

Any item that the member wants to return for other reasons should be taken to the nearest club. PriceSmart does not have a service to pick up returns.