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Online Shopping at PriceSmart.com

Online shopping at PriceSmart.com is available to all PriceSmart members located in Colombia. Products available for online purchase are generally available in the warehouse clubs. Delivery is made through Servientrega® to your residence or business within the indicated timeframe.

Shopping online at PriceSmart.com is safe and secure, protected by the two leading internet security authorities: McAfee and VeriSign. Click here for more information.

Placing an order with PriceSmart.com is easy. You will need to be an existing member and create an account first. You will then be able to place your first order online. We cannot accept orders by phone, fax, or e-mail – all orders must be placed online.

For PriceSmart members in Colombia, here is the link to the Colombian consumer protection office: http://www.sic.gov.co/es/web/guest/proteccion-al-consumidor.

Creating an Account
If you wish to purchase items from PriceSmart.com, you must be a PriceSmart member and you will need to register to buy online by creating a user login and password. We use your account to recognize you when you shop with us, so you don’t have to fill out all of your information each time you return.

You can register any time by clicking on the “Login” button at the top of any PriceSmart.com web page, or you can register the first time you shop. When you go to checkout, you will be taken to the login screen and will have the opportunity to register at that time.

We first ask you for the following information to set up an account: your PriceSmart membership number, your phone number and your email address - so we can easily identify you.

Then you need to choose your Account Settings. Enter and verify your email address. Your will use this email address to access your account and we will use it to contact you regarding your orders. Enter a password of at least 6 but no more than 12 characters - a combination of letters and numbers is best. Do not use personal information such as your name, birthday, email address or similar that can be easily obtained.

How to Shop
You can locate merchandise by either browsing or searching. You’ll find a list of product categories on the left-hand side of the web page. Click a category to see the selection of items available within that category. Click the item and you will see a detailed explanation of the item's features. Search for specific items by entering a brand name, an item description, or keywords in the "Search" window displayed on the top of every merchandise page. You will be given a list of items that best match your search criteria.

When you find something you want to purchase, click "Add to cart." You can view or change the contents of your cart at any time by clicking "View cart".

Placing an Order
Once you have put items in your cart, it takes just 3 simple steps to complete your order.

1. When you are finished shopping, click the "Checkout” button. You will be forwarded to our login screen where you will enter your e-mail address and password; if you have not purchased with PriceSmart before, click "Sign Up" and establish your account. After login you will be returned to the Checkout screen.
2. On the Checkout screen, enter your billing and contact information (credit card information, phone number and email address). When all your information is correct, click the "Place Order" button. You will be taken to a Verify Order screen.
3. Verify that the items, billing information and club pickup location are all correct. When you are satisfied, click the “Place Order” button. Please print the Receipt page for your records (a copy of the receipt will also be sent to the email address you entered on the Checkout screen).

Shipping
PriceSmart.com online orders are shipped through Servientrega® to your residence or businesses office.

Delivery Estimates
Orders made on sunday through thursday usually takes up to 72 hours to deliver, orders made on friday and saturday will take up to 24 additional hours. Holidays might add up to 24 hours of delivery time. New members needs to add up 24 hours to delivery time in their first purchase while bank credentials are checked.

Delivery services are provided by Servientrega®, PriceSmart® members are given a special 30% discount over freight and packing rates.

We will make every effort to deliver your items within the estimated timeframe. However, we cannot guarantee delivery on a specific day.

Checking Order Status

If you need more information, please email the Member Experience Specialist and include your membership & order number in your message:

Colombia: servicioalsociocolombia@pricesmart.com

Cancellations and Returns
If a members decide to cancel an order before receiving it, an email needs to be sent to servicioalsociocolombia@pricesmart.com within 24 hours after the order is placed. After this time the order might be already shipped and won't be reimbursed.