Why do I have to be a member to shop at PriceSmart?
Our goal is to provide such great value that you will save your annual membership fee many times throughout the year.
The annual fee we collect from our members offsets many of our operational costs, so we can keep our prices as low as
possible. Many of our members save the amount of their membership fee in the first few trips to PriceSmart. We are
convinced that our Membership has great value because it allows our members to save all year round.
Where can I use my PriceSmart membership?
Your membership is international and you can use it in any of the 12 countries and one U.S. territory where we
operate (the number of clubs in each country is in parentheses): Colombia (7), Costa Rica (7), El Salvador (2), Guatemala (3),
Honduras (3), Nicaragua (2), Panama (5), Aruba (1), Barbados (1), Dominican Republic (4), Jamaica (1), Trinidad and
Tobago (4), U.S. Virgin Islands (1).
Can someone else shop with my membership card?
No, PriceSmart membership is non-transferable; if you lend your card to another person he/she will not be able to shop
Can I bring a friend with me to PriceSmart who is not a member?
You may bring up to three guests into a club each time you shop; however, only PriceSmart members may purchase items.
Of course your friends are always welcome to join PriceSmart!
Why do I have to show my membership card upon entrance to the Club?
Since our members pay a fee to shop at PriceSmart, we do not allow non-PriceSmart members to shop. Your picture appears
on the card because your membership card can be used only by you and is non-transferable. Your picture also prevents
unauthorized use should your card ever be lost or stolen.
Why am I asked to show my receipt as I exit the Club?
Staffing the doors is our most effective method of maintaining accuracy in inventory control. It benefits both us and our
members. This practice ensures that you received everything you paid for and were not overcharged or undercharged for any item.
What types of payment are accepted at PriceSmart?
We accept the following types of payment (please note that the only credit card accepted at PriceSmart Nicaragua are American Express and the cobranded PriceSmart Credomatic American Express):
- Debit Card
- Credit Cards
- PriceSmart Visa credit card (Central America only)
- Checks (Business Members, previous authorization)
- Gift Certificate / Cash Card
- Smart Checks (Central America only)
Why are there no Express lines at PriceSmart?
The majority of our members typically purchase a large quantity of products during their shopping visits to our clubs;
Currently, our members purchases an average of 13 items each and every time he or she shops. In addition, operating an
express checkout line adds additional overhead costs, thereby up our cost of doing business.
Why don't you have sales or discounts?
Our goal is to provide you with low prices every day, and therefore we do not run off-price sales, or offer other coupons, rebates or discounts. There are certain items where our manufacturers offer special pricing for a limited time and we pass these savings on to our members. Additionally we will reduce prices on certain items that have been discontinued and will no longer be stocked.
Do elderly people (seniors) get a discount?
We believe that all of our members regardless of age deserve the best prices on our products, and therefore
there are no discounts based on age. Our employees don't even get a discount, as our prices are as low as possible.
How do I renew, add or delete cards to my account?
Renewals fees are due 12 months after your sign up or make a renewal payment. We will automatically extend your membership
for an additional 12 months from the date we receive your renewal fee. You will not receive new membership cards each year.
Membership renewal must be completed for all card holders on the membership account when the renewal is processed. Diamond
Members may be renewed at the cashiers. Business Members should be renewed at the membership counter.
How do I know when my membership expires?
You can check your membership expiration date by clicking here. If you visit us frequently,
our cashiers will let you know before paying your merchandise that your membership will expire
on your next visit, and you will be invited to renew it at that time. Also, we will call to remind you that your membership
has expired, and will offer you the different options to renew it.
If I decide to renew my membership in person, do I have to go to the club where I originally signed up?
No, you can renew you membership at any club in the country where you signed up.
Can I change my additional cardholders every year?
Absolutely. It is up to the primary member to decide which additional memberships will be renewed. You may change or add
supplemental members at the PriceSmart membership counter inside our clubs.
What do I do if my membership card is stolen or lost?
We will ask you to come to any Membership Counter at your closest PriceSmart warehouse club with an official picture ID.
The replacement fee is $5.00 U.S.
Can I return an item to any PriceSmart location?
Our members are always first, so if one of our members wants to return an item from another country and has the receipt and
is in the refund time frame, meaning this that fulfill our refund policy, YES we will make the refund.