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Frequently Asked Questions

For questions about PriceSmart membership and shopping at PriceSmart clubs, please visit our Membership FAQs page.

The frequently asked questions below pertain to online shopping at PriceSmart.com

Is shopping online at PriceSmart.com safe and secure?
Who can shop online on PriceSmart.com?
Are all items featured on PriceSmart.com in stock?
Can I buy online for my relatives or friends in other countries?
Do I need my membership card with me to shop online at PriceSmart.com?
How do I change my account information?
What if I forget my password?
Where does PriceSmart.com deliver?
How long will it take for my order to arrive?

Is shopping online at PriceSmart.com safe and secure?
Shopping online at PriceSmart.com is protected by the two leading internet security authorities:

PriceSmart.com is a Certified McAfee Secure website. The website is tested and certified daily to pass McAfee’s rigorous security tests, helping to protect you from identity theft, viruses, spyware and other online threats. The McAfee SECURE™ trustmark only appears when the website has passed McAfee's intensive, daily security scan.

All transactions on PriceSmart.com are protected by VeriSign, the leading Secure Sockets Layer (SSL) Certificate Authority enabling secure e-commerce, communications, and interactions for Web sites. Imagine sending mail through the postal system in a clear envelope. Anyone with access to it can see the data. If it looks valuable, they might take it or change it. An SSL Certificate establishes a private communication channel enabling encryption of the data during transmission. Encryption scrambles the data, essentially creating an envelope for message privacy.

Who can shop online on PriceSmart.com?
PriceSmart is a membership club and our members enjoy low prices on an excellent selection of high-quality, brand name, U.S., international and local products and services for home and business. Because our members pay an annual membership fee to have access to this low pricing, you must be a PriceSmart member to shop online with us.

Are all items featured on PriceSmart.com in stock?
Online shopping at PriceSmart.com is available to all PriceSmart members located in Colombia. Products available for online purchase are generally available in the warehouse clubs from Colombia. Delivery is made through Servientrega® to your residence or business within the indicated timeframe.

Can I buy online for my relatives or friends in other countries?
Not at this time, unless you plan to pick up your order in the country where it will be delivered. The purchasing member must pick up the order.

Do I need to have my membership card with me to shop online at PriceSmart.com?
No, but you will need your membership number to create a PriceSmart.com account the first time you shop with us. You must login to your account to make purchases on PriceSmart.com. You will also need to present your membership card when you pick up your order.

How do I change my account information?
To change the name, e-mail address, or password associated with your account, sign in to My Account using the e-mail address and password currently associated with your account. To change your email address, enter the new email address and your current password. To change your password, enter your current password and the new one.

What if I forget my password?
If you have forgotten your password, click on “Lost Password?” on the Login screen. You will need to provide the email address and membership number you signed up. We will email your password to the email address you have given us.

Where does PriceSmart.com deliver?
At the present time, PriceSmart only delivers merchandise to cities where we have coverage in Colombia.

How long will it take for my order to arrive?
Orders made on sunday through thursday usually takes up to 72 hours to deliver, orders made on friday and saturday will take up to 24 additional hours. Holidays might add up to 24 hours of delivery time. New members needs to add up 24 hours to delivery time in their first purchase while bank credentials are checked.
Delivery services are provided by Servientrega®, PriceSmart® members are given a special 30% discount over freight and packing rates.
We will make every effort to deliver your items within the estimated timeframe. However, we cannot guarantee delivery on a specific day.